Sept 2018 - Zendesk Booking Instructions Update

As part of our continuous improvement on the Zendesk Booking portal, we have updated instructions to better define and retrieve specific information for booking deliveries into our Fulfilment Centre. This enables us to provide more efficient confirmation responses. The changes implemented are as below: 

Existing Fields:

  • Definition of Incoterm (i.e. DDP = Delivery Duty Paid) 
  • Preferred Delivery Date (to the Fulfilment Centre) 
  • Contact Details:
    • DDP Vendors: Name, phone, email and delivery instructions
    • Non-DDP Vendors: Full pick up address, instructions and contact details (name, phone, email) 

Additional Fields:

  • Carton Dimensions: Length x Width x Height (Non DDP related vendors) 
  • Cubic Metres (Non DDP vendors) 
  • Weights in Kg (Non DDP vendors) 
  • Ex Factory Date (Non DDP vendors) 

For any questions relating to the above, please contact via email:
For any queries related to international booking deliveries, please contact via email:

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