Please find below THE ICONIC booking process for all orders being processed and delivered to THE ICONIC Fulfillment Centre.
This process has been implemented as a centralized booking solution, with Zendesk now acting as the booking portal for all upcoming shipments requiring confirmation.
The step-by-step guide below explains how your business should notify THE ICONIC Fulfillment Centre of an upcoming delivery so that we can schedule your booking accordingly. A template checklist for a commercial invoice and packing list is attached for reference.
Zendesk Process:
1. The vendor will need to submit a booking request for a specified delivery date via our Zendesk site: https://iconicsrm.zendesk.com
2. When submitting your booking please ensure ALL of the following information is provided.
- Valid ICONIC PO number
- Ex-Factory Date (Ready for collection date)
- Invoice copy and Packing List (see documentation requirements below)
- Nominated Carrier / Freight Forwarder: "The Iconic"
- Preferred delivery date
- Delivery Term (Incoterm)
- Invoice Number
- Total number of units
- Total number of cartons and/or pallets
- Carton Dimensions – L x W x H
- Weights in kg
- Total Cubic Metres (CBM)
In the Special Instructions section, include the shipper or point of contact's full name, email, phone number, and correct collection address.
Note: Bookings cannot proceed until all required fields are completed. If goods are coming from multiple factory locations, raise a separate Zendesk ticket for each location.
3. Why 3 Weeks' Notice is Required
This lead time allows THE ICONIC to:
- Select an appropriate carrier for your purchase order
- Confirm a suitable sailing schedule with the chosen carrier
4. Booking Confirmation
Once approved, you will receive:
- A 5-digit booking reference
- Communication from THE ICONIC's selected freight forwarder — monitor this closely, as they may request export or import information critical to a smooth delivery
5. Delivery Requirements
Your MobileDock booking will be managed by THE ICONIC Logistics team. They will coordinate delivery into the Fulfilment Centre with the freight forwarder and advise once your stock has arrived.
If you have any further questions, please contact vm@theiconic.com.au directly.
Kind regards,
THE ICONIC International Logistics & Vendor Management Team
*Crucial items to include on commercial Documentation:
Commercial Invoice;
- Seller/exporter details
- Buyer/consignee details
- Invoice number and date
- PO number
- Product description
- SKU/style number
- Quantity
- Unit price and total value
- Currency
- Country of origin
- Incoterm
- HS code, if required
Packing List
- Seller/shipper details
- Consignee/delivery address
- Packing list number and date
- PO number
- Invoice number
- Total cartons/pallets
- SKU/item description
- Units per carton/pallet
- Total units
- Carton dimensions
- Gross/net weight
- Total CBM