Please find below THE ICONIC booking process for all orders being processed and delivered to THE ICONIC Fulfillment Centre.
This process has been implemented as a centralized booking solution, with Zendesk now acting as the booking portal for all upcoming shipments requiring confirmation.
The step-by-step guide below explains how your business should notify THE ICONIC Fulfillment Centre of an upcoming delivery so that we can schedule your booking accordingly.
Zendesk Process:
1. The vendor will need to submit a booking request for a specified delivery date via our Zendesk site: https://iconicsrm.zendesk.com
2. When submitting your booking please ensure ALL of the following information is provided.
• Valid ICONIC PO number
• Ex-Factory Date (non- DDP vendors- Ready for collection date )
• Invoice copy and Packing List attached - see below for inclusions required
• Nominated Carrier/ Freight Forwarder
• Preferred delivery date (DDP vendors- if you know the date your shipment is due to arrive please include this here)
• Delivery Term (Incoterm)
• Invoice Number
• Total number of units
• Total number of cartons and/or pallets
• Carton Dimensions – LxWxH
• Weights in kg
• Total Cubic Metres
Please note: the booking cannot proceed to the next stage until all required fields have been completed.
3. Once the booking request has been approved by THE ICONIC, you will receive:
- A 5-digit booking reference
- For DDP vendors, confirmation of your scheduled delivery date
5. Delivery requirements
- For DDP vendors:
Your scheduled delivery date is the date your shipment must be delivered. Please ensure your carrier is informed of both:- The scheduled delivery date
- THE ICONIC 5-digit booking reference (ASN), which must be provided at the dock upon delivery
If you have any further questions, please contact vm@theiconic.com.au directly.
Kind regards,
THE ICONIC International Logistics & Vendor Management Team
*Crucial items to include on commercial Documentation:
Commercial Invoice;
- Seller/exporter details
- Buyer/consignee details
- Invoice number and date
- PO number
- Product description
- SKU/style number
- Quantity
- Unit price and total value
- Currency
- Country of origin
- Incoterm
- HS code, if required
Packing List
- Seller/shipper details
- Consignee/delivery address
- Packing list number and date
- PO number
- Invoice number
- Total cartons/pallets
- SKU/item description
- Units per carton/pallet
- Total units
- Carton dimensions
- Gross/net weight
- Total CBM