What is Mobile Dock?
Mobile Dock, also known as MD, is an online carrier booking management system used across logistics, warehousing, and delivery operations.
THE ICONIC uses Mobile Dock to manage delivery bookings into the Fulfilment Centre. The system provides visibility of dock availability and allows carriers and suppliers to book delivery times for PO/ASN deliveries.
Why is Mobile Dock required?
Mobile Dock helps THE ICONIC manage inbound deliveries by ensuring:
- Deliveries are scheduled in advance
- Carriers book into available dock times
- Delivery volumes, including pallets and cartons, are visible before arrival
- Purchase Orders and ASN details are linked to the delivery booking
- The Fulfilment Centre can better manage receiving capacity
Delivery date requirements
All carriers must follow the ASN Scheduled Delivery Date provided by the Supplier.
The Supplier is responsible for ensuring their carrier is instructed to deliver on the scheduled date listed on the ASN.
Goods must only be delivered during THE ICONIC Fulfilment Centre receiving hours, as outlined in section 4.3 Delivery Address of the Operational Guidelines.
Any goods left unsigned for at THE ICONIC Fulfilment Centre remain at the Supplier’s risk and responsibility.
Proof of Delivery
A Proof of Delivery (POD) is accepted as proof that a delivery was sighted only.
A POD does not confirm that all units were received and does not require THE ICONIC to make payment for any units that are not physically received.
How does Mobile Dock work?
The Mobile Dock booking process works as follows:
- The Supplier books an ASN.
- The Carrier accesses Mobile Dock to book a delivery time on the ASN Scheduled Delivery Date.
- If no booking time is available on the scheduled date, the Carrier should notify the Supplier and advise the alternative day/time they will be booking.
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The Carrier must enter the following details into the Mobile Dock booking:
- Supplier name
- All Purchase Orders being delivered
- Number of pallets and/or cartons
- Mobile Dock will generate a booking number and PIN code.
- The driver must provide the booking number and PIN code to THE ICONIC upon arrival at the Fulfilment Centre.
Carrier onboarding for Mobile Dock
If your carrier is not already set up on Mobile Dock for THE ICONIC, they will need to complete onboarding before making a delivery booking.
Please ask your carrier to contact:
The VM team will provide the required Mobile Dock onboarding instructions.